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Summary of Qualifications

  • Innovative and accomplished instructional designer and technical writer. With 20 years of experience designing and developing interactive training content and context-sensitive online help, I have increased workplace proficiency, promoted employee retention, and enhanced customer software product knowledge.


  • Detailed-oriented, quick study, innovative, and passionate about digital technology.


  • Effective interpersonal skills that foster cooperative relationships within design studios and cross-functional teams.


  • Results-oriented professional with a reputation for delivering high-quality projects on time and within budget in a deadline-driven environment.


2020 - Present

Senior Instructional Designer 


  • Provides consultative services to stakeholders and subject matter experts to analyze, design, develop, implement, and evaluate the training needs of Verizon associates.

  • Creates a variety of learning experiences (e.g., instructor-led, workshop, on-the-job learning, and online and mobile learning) for Verizon associates.


L&D Consultant  Ceridian

  • Developed courseware that translated business needs into engaging and innovative content that supported a sales enablement team.

  • Managed the Learning Management System (LMS) for sales courses and collaborated with other LMS administrators from different workgroups.


Senior Instructional Designer


  • Designed instructional material for asynchronous, synchronous, and blended learning curricula, including e-learning courses, video tutorials, instructor-led training (ILT), and virtual instructor-led training (VILT) to address different learning modalities.

  • Used the ADDIE methodology and a creative spirit to “build-to-think” learning content so that trainers could successfully conduct VILT for Stealthwatch Enterprise software clients.

My Top Clifton Strengths: 

Strategic Thinker | Learner | Activator | Futuristic | Individualization | Input

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